Contact JidoSeal

Questions about certification, a refund on something you paid for, or a problem with the Self-Check — this form reaches a person, and a person answers it. There is no ticket robot and no phone tree.

What's this about?

General questionPricing, tiers, how certification works, anything else.Refund requestAsk us to refund a certification you paid for.Technical problemThe Self-Check, the folder picker, a badge or a certificate isn't working.Something elseAnything that doesn't fit the three above.

Your name

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Where we'll reply.

Subject

Certificate or badge IDoptional

If your question is about a specific certificate, paste its ID or verification link.

Your message

5,000 characters left

Please describe the problem rather than pasting file contents. JidoSeal's scan never sends anything about your files off your machine, and this box is the one place that could — so keep it to descriptions, IDs and error messages.

We'll email you a copy of what you send.

Checking a badge?

Every certificate has a permanent public verification page — you don't need us, or the certified organisation, to confirm one is genuine.

Search the registry →

Something not scoring right?

The free Self-Check names every file and field standing between your corpus and the next tier. It runs entirely on your machine and it's unlimited.

Run the free Self-Check →

Refunds are issued through Stripe, the same way you paid — we never hold or move your card details ourselves. A refunded certificate stops being valid, and its verification page says so.

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