Refund and cancellation policy

Last updated 10 September 2026

Framed certificates (physical goods)

A framed certificate is custom-printed with your organisation’s name, tier, issue date and verification code. It cannot be resold to anyone else, which is why the rules below differ from those for a digital certification.

An order cannot be cancelled once checkout is complete

Please read this before you pay. Your order is sent to our print partner the moment your payment completes, and the partner puts it straight into production — there is no pause, no holding period and no cancellation window. In practice that means a completed checkout cannot be cancelled, and there is no refund after purchase for a change of mind. A framed certificate is personalised, made for you alone and cannot be resold, so we cannot take it back because you have had second thoughts. Treat the pay button as the point of no return, and check the name, the tier and the frame colour before you press it.

We will still try, and we will tell you the truth about what we find. If you ask us to cancel, we check with the print partner in real time: on the rare chance your order has genuinely not entered production yet, we cancel it and refund you in full — product, shipping and tax. That is the exception rather than what you should expect. By the time most requests reach us the certificate is already being made, and the delivery terms below apply instead. We will not tell you an order was cancelled when it was not.

If you want us to check, contact us with your order details straight away.

What we cover once it is printed

Because production starts immediately, these are the terms that apply to essentially every order:

If it arrives damaged, or damaged in transit — we replace it or refund it in full, your choice. JidoSeal covers the return shipping cost, and you will not be asked to pay to send a damaged item back. Please tell us within 30 days of delivery and send a photograph of the damage; that is what the printer needs to process the claim.
If we got it wrong — the wrong name, the wrong tier, the wrong frame colour, a printing defect, or anything else that is our error or the printer’s — we replace it or refund it in full and JidoSeal covers the return shipping cost.
If it never arrives — tell us and we will chase the carrier. If it is confirmed lost, we replace it or refund it in full at no cost to you.

That list is the whole of it. There is no change-of-mind return: outside the cases above, a framed certificate cannot be sent back for a refund once checkout is complete.

Customs and import charges

Customs, duties and import fees are paid by you. For deliveries outside the United States — and for any US delivery that our print partner fulfils from outside the US — the recipient is responsible for any customs charges, import duties, or taxes levied on arrival. These are charged by the destination country’s customs authority, not by JidoSeal, and they are not included in the price or the shipping cost shown at checkout. Customs handling can also add delay beyond the shipping estimate. Most US orders are printed and shipped domestically and are not affected.

Customs charges already paid are not refundable by JidoSeal — they are levied by the destination country, and we never receive them.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within five to ten business days depending on your bank. Sales tax is refunded in proportion to the amount refunded.

Certifications (digital)

A digital certification is refundable if we are unable to issue it, or if a review determines the certification should not have been issued. A refunded certification is revoked and its verification page stops showing it as valid. Refunds are processed in Stripe and mirrored automatically onto the certification record.

Refunding a certification does not automatically refund a framed certificate ordered from it, or vice versa — they are separate purchases and are handled under the rules that apply to each.